Purchasing Equipment: Do Your Research!
Buying equipment for your dental practice is a big decision, so take the time you need to gather all the information to make the best choice.
Before you start your research, be sure you understand your needs vs. your wants. And, as you compare pieces of equipment, try to compare “apples to apples.” It’s challenging to compare equipment with basic functions vs. one with a lot of bells and whistles, so try to find the equipment that meets all your needs and compare like functions.
One good way to start your research is to ask for recommendations. Lay out your intentions and needs for the piece of equipment, and see what they would recommend. Also ask if they have a better idea or know of a product that does a bit more (or less) than you are requiring. What products are they using now or have they used before? Would they buy them again?
Online reviews can be helpful, but be skeptical about how you use them. Obviously the manufacturers are going to put up only the reviews that make them look good, so you want to find an objective resource. Don’t immediately dismiss something that has a “low” average – take a close look at the low ratings. Sometimes you’ll find the issue is not with the equipment itself, but with the supplier. Be sure you are really looking at equipment reviews – and if the supplier is the problem, be sure to find a different one!
Another note on online reviews: If there are negative reviews, how did the manufacturer respond? Did they fix the problem immediately? Did they respond at all to the review? This will give you a much better idea about how you will be treated as a customer.
The brand itself can be a key selling point. Is it one you trust – or one that others seem to trust? If you are interested in a newer type of equipment that doesn’t have many reviews, check out the brand, and look for information about how well their new products have been received in the past. Are their current products good? Did their last new product launch go well – or were there some problems they needed to work out on the most recent iteration? If they have consistently good reviews, and a good track record with new equipment, it’s a fair bet this most recent product will work well too. But if the company had trouble with product launches in the past, you might find their “latest and greatest” is not so great.
Bringing new equipment into your office can be a lot of fun – but be sure you aren’t simply in love with the idea of getting some shiny new toys. Your business will thrive when you make solid decisions and bring dependable equipment into your practice. DES Dental is always here to help, with stellar customer service and deep knowledge of the various types of equipment you need to make your business as successful as possible. Have questions? Contact us-we’re here to help!