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FAQ

What type of payments do you accept?

  • DES accepts Cashiers Checks.
  • DES accepts Wire Transfers.
  • DES accept Paypal.

  • DES accepts all major Credit Cards.

    Does DES ship overseas?

    • DES  gladly accepts orders from all around the globe.
    • Available product lines, shipping rates and fees may vary depending on the delivery address for your order.
    • Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped.
    • These charges are always the recipient's responsibility.

       What is your return policy?

      • All returns accepted with Return Authorization
      • Contact DES within 14 Days after receiving the item.
      • Refund given as money back or exchange for other like equipment
      • Return shipping will be paid by  buyer .
      • Additional return policy details:

      THERE IS A 15% RESTOCKING FEE FOR RETURNED MERCHANDISE


      When I received my package, my equipment was damaged.  What do I do?

        • Damage that occurred during the shipping process must be claimed with the carrier. Please check your packages when you receive them.
        • Shipping insurance is available upon request and is highly recommended.

        I Want a piece of Equipment from a manufacturer that you have on the website and I do not see that equipment on the website?

        • The Website is not complete. We carry all equipment from our manufacturers.
        • Send DES an email to info@desdental.com and/or call 1-855–877–0692 and we will prioritize getting the item on the website.

          What do I do if my equipment purchase fails during the warranty period?? 

          • Contact DES and we will take care of the issue.
          • Accidents are not covered by warranties.
          • Parts warranties vary by manufacturer and by item from 6 months to 5 years for parts.
          • A few small equipment warranties include factory labor.